Last update: 07-07-2020


This is the privacy statement of Bakkum-Markthandel, also known under the names: Animaal, CatDog, & nbsp; PBDier, PBSpeelgoed, & amp; PBTuin, (hereinafter “Bakkum-Markthandel” or “we”).
Bakkum-Markthandel Kuikensweg 185, 1945 EK Beverwijk.
The Chamber of Commerce number of PBDier is: 33166133.
Bakkum-Markthandel is the responsible for the processing of personal data.

Bakkum-Markthandel has a Data Protection Officer ("DPO").
The DPO internally supervises the data processing of PBDier and its sister companies.
If you If you have any complaints or questions that cannot be dealt with by customer service, please contact the DPO. privacy@pbdier.nl.

In this statement we explain what our general policy is with regard to the processing of personal data.
We describe which of your personal data we process, how we guarantee your privacy and what rights you have.
If you want to know You can read about which cookies we use in our cookie statement .

This statement relates to data that we process about our customers and cardholders, visitors to our websites, suppliers, applicants and all other relations.

What is the general privacy policy?

& nbsp; - We respect the privacy of all visitors to its websites, of its (potential) customers and relations.
& nbsp; - We put the security and confidentiality of your personal data first and handle your personal data with care.
& nbsp; - We only share your data with parties that it engages for delivery of its services and with parties with which it must share data on the basis of a legal obligation.
& nbsp; - We are constantly looking for ways to improve its services and to tailor them as much as possible to your personal wishes and needs.
We always keep re respects your privacy and complies with the requirements of applicable data protection legislation.

When do we collect your personal data and how do we get it?

We process your personal data because you:

& nbsp; - use or want to make use of our services;
- fill in or leave your details on a fair or via other common channels, such as e-mail, the website or by telephone;
- visits one of our websites;
- has a business relationship with us;
- applies for a job with us.

Most of the data we collect from you is provided by you.
The data that depends on the specific service.
In certain cases we can retrieve the data from our database, so that you do not have to provide your data again and again.

If you have a Loyalty Card / account, your data will be stored.

Finally, we also collect your personal data via the cookies that wi j (have it) placed.
The latter, whether or not after acceptance.

For what purposes do we collect your personal data?

We process your personal data for the following targets:

1. Communication.
We use your contact details to be able to contact you if necessary, for example for the processing of your order, warranty or recall of products.
Furthermore, to inform you about our services and to inform you about promotions and offers, if you have given permission for this.
In addition, we use your telephone number, if you have given permission for this, to inform you personally about offers that are relevant to you or to include you in WhatsApp groups relevant to you.
2. Execution of contract.
If you are our customer or supplier, we will process your data for the preparation, realization and execution of the agreement.
3. Creditworthiness check.
In certain cases we test the creditworthiness of our customers, suppliers or other relations.
We have this done by an external agency.
Usually only company data is processed in this process, but personal data may also be processed.
4. Application procedure.
Both in response to open applications and in response to a vacancy.
5. Laws and regulations.
We process your personal data if we are obliged to do so by law and regulations.
6. Security.
We use SSL lock to improve privacy.
7. User experience website.
To assess whether the PBDier website offers an optimal user experience.

8. Marketing analysis and research.
We use your contact information to invite you to participate in surveys, surveys and customer panels, if you have given permission for this. In addition, we use purchase data for making analyzes, this is done anonymously. We also use your data for general market research, if you have given permission for this. 9. Personalized offers.
We use your purchase information to make offers tailored to your preferences and interests. 10. Direct marketing / advertising.
To show you advertisements on other websites that match your preferences. What are the bases for the processing?

We process your data because we need this data to enter into or perform the agreement with you, because we have a legal obligation, you have given permission to do so or because we have a legitimate interest in this. If you have given PBDier permission to process your personal data for certain purposes, you can withdraw this permission at any time in the same way as you provided it, the best is by sending an email to privacy @ pbdier .nl. What processes are involved and what personal data do we collect?

We process your personal data in various processes.
Below you will find an overview of the most important processes.

1. Customer service / Contact form.

You can contact our customer service for all your questions, comments and complaints about our services and your purchases.
We work with a ticket system, called 'Helpdesk'. Here you can leave your questions.
& nbsp; We ask you to fill in as much as possible, so that our customer service department has to ask fewer questions and can help you sooner.

If necessary, the customer service can ask for more information in order to provide you with the best possible service.
Sometimes it will be necessary to share your information with third parties, for example a repairer or the supplier in case of warranty.

The information received by customer service can be used for research purposes in order to further improve our services.
These data are not used for any other purpose than handling your question or complaint.

2 . Folders / newsletter.

We are happy to inform you about our offers, products and services.
For this we use your contact details that you have provided to us in the context of requesting the newsletter.
You can unsubscribe from this folder by e-mail to customerservice@pbdier.nl & nbsp; or via the link at the bottom of the newsletter.
& nbsp;
To improve our services we carry out Statistical analyzes of our newsletter sent.
For example, we keep track of which version of the folder has been sent, whether the folder has been opened, what has been clicked on and whether sending a folder has contributed to the operating result. br> Read more about this in the cookie statement .

3. Request and use Loyalty card / account.

You do not need a Loyalty card / account to make purchases from us.
The account is easy to view your order history yourself.
You can create an account via the website.
The Loyalty Card is intended for customers who buy a lot from us at markets / fairs or fairs.
You can request this via email customerservice@pbdier.nl
De Customer card is registered in name and is personal.
Each individual card is linked to the card holder's details via a card number.
We need your information to be able to issue a Customer Card.
Downloads include a request. form, here you fill in all the requested information with a *.
The other questions on the form & nbsp; are optional and you provide them voluntarily.
They are not necessary to become our customer.
Not providing optional information may result in you being allowed to provide certain services that we offer cannot use.

When applying for a pass, you can also sign up for the newsletter, among other things.
If we need your permission for this, we will ask you for it.

We register all purchases you make from us for each Loyalty Card holder.
This means that we keep track of which products you buy, the numbers, at what moment (date / time), at which market / fair or fair, the purchase amounts, the discounts obtained and the method of payment (“purchase data”).

We use your purchase data to create the purchase invoice and / or to place your orders
We also use your purchase data to make personalized offers, see below.

4. Personalized offers / targeted advertising.

We also use purchase data to gain insight into the wishes and needs of our customers and as input for our offers, promotions and other marketing activities.

We also use your purchase data for personalized offers and to bring products specially selected for you to your attention.
We keep track of your purchasing behavior in our customer database and can use it to make targeted offers or send you targeted emails.
This means that each customer receives a portion of the offers according to their own preference (based on order history).

Provided you have given permission for this, you can also receive targeted offers or see advertisements from us that are tailored to your preferences.
We and third parties place cookies for this purpose.
By means of these cookies and pixels, we and / or the third parties collect the following data:

- (part your) IP address;
- technical characteristics such as the browser you use and the resolution of your computer screen;
- from which page you came to our website;
- when and for how long you use / visit website;
- whether you use the functionality of our website;
- which pages you visit within our website.

5. Loyalty card.

Loyalty card is our loyalty program, which all customers can sign up for.
Via the Loyalty card we keep track of customer data, contact details of the main card holder and purchase data at both customer and card level .
We use this information to be able to inform you better, to determine your status (Blue, Silver, Gold or Platinum) and to inform you about changes therein, to award points and discounts, to have points exchanged and the main card holder to manage the settings and preferences in PBDier Pro.
& nbsp; More info, see PBDier Pro.

6. Website account.

As a customer you can create an account on our website.
When creating an account you must first fill in all the requested information.
On your next visit your customer data that you have previously provided to us, such as (company) name, address, telephone number, e-mail address and Chamber of Commerce data are automatically filled in and stored.
You can view and adjust these at any time.
You you can also see your invoices and order status in your account.
The account is active on all our webshop.

7. Delivery service.

Customers can choose to have the (online) purchases they make from us delivered or picked up.
For the delivery use the data in our customer database or other data provided by you.
Except for delivery, we use your data to communicate with you about the orders.
We also deliver orders with parcel services, these only receive your name and address for your order. to be able to deliver.

8. Payment.

Payment can be made in 4 ways.
1. Cash, no personal details are kept, except for those on the invoice.
2. Pin, hereby is the details of the debit card transaction.
3. Payment by bank, we keep the statement data to link with the invoice.
4. Payment via iDeal, PayPal, etc. your details will be known to us of your bank or account of the payment option.
We keep this information together with your invoice, due to accounting.

9. Competitions.

We regularly organize competitions alone or in collaboration with our suppliers.
These competitions are usually subject to specific conditions.
By participating in a promotion, you are agree with those conditions.
The conditions state which data we process and whether we share your data with the relevant supplier.

10. Product Recall.

In the unlikely event that something is wrong with a product that you have purchased from us.
We use your purchase data and customer data to see if and when product from us and to subsequently contact you.
In exceptional situations, when your health, well-being or safety is at risk and you need to be informed as soon as possible, we can decide to transfer your data to be shared with the supplier or other third parties in order to be able to take the necessary actions.
In that case we will always agree with these third parties that they may only use your data for the recall action and must then delete it.
< br> 11. Anonymous and statistical customer

8. Marketing analysis and research. We use your contact information to invite you to participate in surveys, surveys and customer panels, if you have given permission for this. In addition, we use purchase data for analysis, this is done anonymously. We also use your data for general market research, if you have given permission for this. 9. Personalized offers. We use your purchase data to make offers that are tailored to your preferences and interests. 10. Direct marketing / advertising. To show you advertisements on other websites that match your preferences. What are the bases for the processing? We process your data because we need this data to enter into or execute the agreement with you, because we have a legal obligation, you have given permission to do so or because we have a legitimate interest in this. If you have given PBDier permission to process your personal data for certain purposes, you can withdraw this permission at any time in the same way as you provided it, the best is by sending an email to privacy@pbdier.nl. What processes are involved and what personal data do we collect? We process your personal data in various processes. Below you will find an overview of the most important processes. 1. Customer service / Contact form. You can contact our customer service for all your questions, comments and complaints about our services and your purchases. We work with a ticket system, called "Helpdesk", here you can ask your questions. We ask you to fill in as much as possible, so that our customer service has fewer questions and can help you sooner. If necessary, customer service can ask for more information in order to provide you with the best possible service. Sometimes it will be necessary to share your data with third parties, for example a repairer or the supplier in case of warranty. The information received by customer service can be used for research purposes in order to further improve our services. These data are not used for any other purpose than handling your question or complaint. 2. Folders / newsletter. We are happy to inform you about our offers, products and services. For this we use your contact details that you have provided to us in the context of requesting the newsletter. You can unsubscribe from this folder by e-mail to customerservice@pbdier.nl or via the link at the bottom of the newsletter. To improve our services, we perform statistical analyzes on our sent newsletter. For example, we keep track of which version of the folder has been sent, whether the folder has been opened, exactly what has been clicked on and whether the sending of a folder has contributed to the operating result. Read more about this in the cookie statement. 3. Apply for and use Loyalty card / account. You do not need a customer card / account to make purchases from us. The account is easy to view your order history yourself. You can create an account via the website. The Loyalty Card is intended for customers who often buy from us at markets / fairs or fairs. You can request this via email customerservice@pbdier.nl The Loyalty Card is registered in name and is personal. Each individual card is linked to the card holder's details via a card number. We need information from you in order to be able to issue a Customer Card. Downloads include a request form, here you fill in all the requested information with a *. The other questions on the form are optional and you provide them voluntarily. They are not necessary to become our customer. Failure to provide optional information may mean that you may not be able to use certain services that we offer. When applying for a pass, you can also sign up for the newsletter, among other things. If we need your permission for this, we will ask you for it. We register all purchases you make from us for each Loyalty Card holder. This means that we keep track of which products you buy, the numbers, at what time (date / time), at which market / fair or fair, the purchase amounts, the discounts obtained and the method of payment (“purchase data”). We use your purchase data to create the purchase invoice and / or to deliver your orders. In addition, we use your purchase data to make personalized offers, see below. 4. Personalized offers / targeted advertising. We also use purchase data to gain insight into the wishes and needs of our customers and as input for our offers, promotions and other marketing activities. We also use your purchase data for personalized offers